Last updated: 29th March, 2025
Welcome to FixBro’s Provider Privacy Policy (“Privacy Policy” or “Policy”).
FixBro (“we”, “us”, or “our”) provides web-based and mobile-based solutions to connect service providers (“Providers”) with customers seeking home services. This Policy explains how we collect, store, use, process, and disclose personal data when you register or use our website https://fixbro.in or mobile application (“Platform”) as a service provider.
We are committed to protecting your personal data and respecting your privacy. To provide provider services, manage subscriptions, and process payments, we collect and process certain personal data.
By registering or using the Platform as a Provider, you agree to this Policy and consent to the processing of your personal data as described below.
This Policy applies to all service providers who register, access, or use the FixBro Platform.
References to “you” or “Provider” refer to registered service professionals using FixBro to offer services.
By using the Platform, you consent to the collection, storage, use, and disclosure of your personal data as described in this Policy.
We may update this Policy periodically to reflect changes in our practices, technology, or legal requirements.
Continued use of the Platform after updates constitutes acceptance of the revised Policy.
The Platform may contain links or integrations with third-party services such as payment gateways, identity verification services, or analytics providers.
FixBro is not responsible for third-party privacy practices. Providers are encouraged to review third-party privacy policies.
We collect personal data necessary to register, verify, and manage providers.
Name
Mobile number
Email address
Residential address
Service location
Profile photo
Government ID proof (Aadhaar, PAN, Driving License, etc.)
Business details (if applicable)
Bank account details
UPI ID
Service categories and skills
Work experience
Service areas
Availability status
Subscription payment details
Booking earnings history
Payout details
Commission records (if applicable)
(Note: FixBro does not store full debit/credit card details.)
IP address
Device ID
Browser type
Operating system
App version
Network information
Login activity
Booking acceptance and completion records
Subscription activity
App usage behavior
Support messages
Customer feedback
Ratings and reviews
We collect provider data through:
When you:
Register as a provider
Complete profile and verification
Subscribe to a plan
Accept and complete bookings
Contact support
We collect technical and usage data through:
Cookies
App analytics tools
Log files
Mobile SDKs
We may receive data from:
Payment processors
Identity verification services
Banking partners
Legal authorities
We use provider personal data to:
Create and manage provider accounts
Verify provider identity and qualifications
Provide booking opportunities
Manage subscription plans and booking limits
Process subscription payments and provider payouts
Track earnings and booking activity
Provide customer support
Improve platform performance and features
Prevent fraud and unauthorized activity
Communicate important service updates
Comply with legal and regulatory requirements
We use cookies and similar technologies to:
Recognize provider devices
Maintain login sessions
Track platform performance
Improve provider experience
You may control cookies through your browser settings.
We also use analytics tools such as Microsoft Clarity to analyze platform usage and improve service performance. These tools collect anonymized usage data.
Learn more: https://privacy.microsoft.com/privacystatement
We may share provider data with:
Customers – limited profile details such as name, photo, and service details
Payment processors – for subscription payments and payouts
Verification partners – for identity verification
Service providers – hosting, analytics, support services
Legal authorities – when required by law
We ensure all third parties protect your data appropriately.
Providers have the right to:
Access and update their personal data
Correct inaccurate information
Request a copy of personal data
Opt out of marketing communications
Request account deletion
Requests may be submitted via support@fixbro.in
Providers may request account deletion by contacting support@fixbro.in.
After deletion:
Provider account access will be removed
Booking access will stop
Subscription benefits will terminate
FixBro may retain certain data for legal, financial, and compliance purposes.
Provider data may be stored on secure servers located in India or other jurisdictions.
By using the Platform, you consent to data storage and transfer as necessary to operate services.
FixBro implements strong security measures including:
Encrypted data transmission
Secure server infrastructure
Access control restrictions
Security monitoring and audits
Providers are responsible for protecting their login credentials.
Payment processing is handled through secure third-party payment gateways.
FixBro does not store sensitive card details.
Bank and payout information is encrypted and securely stored.
We retain provider data:
As long as the provider account is active
As required for legal, tax, and financial compliance
To resolve disputes and enforce policies
Data is securely deleted when no longer required.
FixBro reserves the right to update this Privacy Policy at any time.
Providers will be notified of important changes.
Continued use of the Platform indicates acceptance of updated Policy.
FixBro processes provider personal data based on the following legal grounds:
Your consent when registering and using the Platform
Performance of contractual obligations between FixBro and Providers
Compliance with legal and regulatory requirements
Legitimate business interests such as fraud prevention, platform security, and service improvement
By using the Platform, you consent to the processing of your personal data in accordance with this Privacy Policy.
FixBro uses automated and manual monitoring systems to detect, prevent, and investigate fraudulent, unauthorized, or illegal activities.
FixBro may monitor:
Provider login activity
Booking activity and acceptance patterns
Payment and payout transactions
Subscription usage
FixBro reserves the right to:
Suspend or terminate provider accounts
Restrict platform access
Withhold payouts if fraud or policy violations are detected
Retain relevant data for investigation and legal compliance
These measures are necessary to protect customers, providers, and platform integrity.
FixBro complies with applicable data protection laws including:
Information Technology Act, 2000 (India)
Digital Personal Data Protection Act, 2023 (India)
FixBro implements reasonable technical and organizational safeguards to protect provider personal data from unauthorized access, loss, misuse, or disclosure.
FixBro may collect, process, and store provider financial and subscription-related data for the following purposes:
Managing provider subscription plans
Processing subscription payments
Processing provider payouts and settlements
Tracking booking earnings and transaction history
Enforcing subscription limits and platform policies
Preventing fraud and financial misuse
FixBro does not store sensitive debit or credit card details. Payment processing is handled securely through authorized third-party payment gateways.
FixBro may temporarily hold or restrict payouts in cases of suspected fraud, policy violations, disputes, or legal requirements.
All financial data is handled securely and used only for legitimate business and legal purposes.
If you have any questions regarding this Provider Privacy Policy, please contact:
Email: support@fixbro.in
Phone: +91-7353113455
Website: https://fixbro.in
By registering as a FixBro Provider, you agree to this Privacy Policy.